1. Where is the seafood from?
Fish For It! offers mostly wild-caught ocean-fresh fishes and shellfishes found in Malaysian waters – from The Straits of Melaka, with its landing base located at Sungai Besar, and Sabah, Malaysia. Additionally, we also have a small selection of imported seafood.
2. Is your seafood wild-caught?
Everything in the menu is wild-caught EXCEPT Siakap, Merah Bela, Jenahak Bela, Bawal Emas, Udang Bela Putih, and the 'Noodles' and 'YongTauFu' categories.
3. When is the fastest I can receive my seafood after I place my order?
We do next-day deliveries for confirmed orders before 12:00 A.M. (except our off-days on Sundays).
4. Is your seafood fresh or frozen?
We deliver our seafood from dock to door within 48 hours – inclusive of the time used to clean, scale, gut, pack, flash freeze and deliver. This entire process retains the freshness, which means you’re receiving the seafood as fresh as we catch them!
5. Can you explain the flash-freezing process?
When we say 'flash freeze', this means it is frozen immediately after the clean, gut, scale and vacuum-packaging process. We use extremely low temperatures to freeze the seafood solid in a matter of minutes – it is an entirely different process in comparison to freezing any kind of food in a regular refrigerator freezer. Seafood is frozen so quickly, that it prevents ice crystals from forming between the fibres of the meat. Additionally, with the vacuum packaging, it removes air (oxygen), limiting bacteria growth at the same time. Both these processes retain our seafood's ocean-fresh condition, and locks in the nutrition, texture and flavour too!
6. How is the seafood packaged for delivery?
All our seafood is cleaned, scaled, gutted, vacuum-packed and flash frozen. All this is done as soon as the seafood arrives at the landing base, within the same day. Thereafter, it is dispatched in an insulated bag to keep it cool so seafood remains in ocean-fresh condition. This ensures that it stays frozen, and ready to cook or place in your freezer upon delivery.
7. Do you clean, gut and scale the fishes?
Yes, that’s our standard operating procedure. We aim to make your home-cooking experience as convenient as possible!
8. Can you cut the fish into steaks/fillets?
Click on our Fishes (Special Cuts) section to view the full range of special cut options available. Choose from Steak Cuts, Fillet Cuts, Steamboat Fillets, and Cut into Half – all suited to your preference and convenience!
9. What should I do upon receiving my seafood?
If you’re planning on cooking the seafood within the same day, store it in the refrigerator. Otherwise, our packaging is freezer-friendly – so all you have to do is put it into the freezer as is!
10. How long can the vacuum-packed seafood be kept in the freezer?
Because it's flash-frozen and vacuum-packed, our seafood can actually be stored in the freezer for a long time, but we always advice customers it's best to consume it as soon as possible! Also, all our wild-caught seafood has NO preservatives, additives, chemicals, carcinogen or antibiotics!
11. Do I still need to wash the seafood after defrosting it?
Just a quick rinse will do the job!
12. What’s the best method to defrost flash-frozen seafood?
You can either leave it in the basin or within a container and fill it with water to submerge the seafood (still within vacuum-packaging) fully so it defrosts evenly. Time needed depends on the size. Once it’s defrosted up to about 90%, cut open the vacuum-packaging, give the seafood a quick rinse and it’s ready to be cooked!
13. What if my seafood is not fresh when I receive it?
At Fish For It!, we’re confident our freshness is guaranteed. However, in the case of such an unfortunate event, inform us at firstname.lastname@example.org or reach us via WhatsApp 0134332883 within 48 hours of delivery and we’ll be happy to replace what you’re not satisfied with. If it’s not fresh, we’ll replace it!
Note: if the exact replacement seafood is not available at that given moment, we will replace it with another item of similar value. Fish For It! will look into this on a case-by-case basis and we will be in touch with you directly in the case of such an occurrence.
14. Do you deliver within my area?
We deliver throughout Klang Valley, and selected areas within Peninsular Malaysia – namely, Kedah, Penang, Perak, Pahang, Negeri Sembilan, Melaka and Johor.
15. What if I am located outside of the above mentioned areas?
Please drop us an email at email@example.com or reach us via WhatsApp 0134332883, and we will cater to your order individually.
16. Do you deliver outside of Malaysia?
We do deliver to Singapore – check out www.fishforitsg.com for more info.
For other countries, please drop us an email at firstname.lastname@example.org or reach us via WhatsApp 0134332883, and we will cater to your order individually.
17. Are your seafood prices seasonal?
Yes, prices of our seafood fluctuate depending on the season. However, during off-peak seasons, we do our best to absorb any additional costs to keep prices standardized. Do note that prices are subject to change during peak seasons.
18. What if an item I ordered is not available?
Although it is a rare encounter, in the case of such an unfortunate event, we will get in touch with you personally to address how we can amend the order according to your personal preference.
19. What are your payment methods?
We accept Visa, Mastercard and payment via online banking from all major banks in Malaysia. All payments are securely processed through SSL encryption by our payment gateway partner approved by Bank Negara Malaysia.
20. Is there a minimum order for delivery?
Minimum per order for delivery is RM70.
21. How far in advance can I place an order?
You can place your order for up to a maximum of 1 week (7 days) in advance upon check-out.